Shipping Information
Domestic Shipping (Within India)
- Standard Delivery: 3-5 business days (Free on orders above ₹1,999)
- Express Delivery: 1-2 business days (Additional charges apply)
- Shipping is available to all Indian cities and towns
- Each saree is carefully packaged with premium packaging materials
- Track your order in real-time using the tracking number provided
International Shipping
- We ship to 45+ countries worldwide
- Delivery Time: 5-8 business days (via DHL Express/FedEx)
- International shipping charges are calculated based on destination
- Customs duties and taxes may apply (buyer's responsibility)
- All international shipments are insured
Shipping Charges
- Free shipping on domestic orders above ₹1,999
- Flat rate shipping for orders below ₹1,999
- Express shipping charges vary based on location
- International shipping calculated at checkout
Packaging & Protection
Each saree from Sunitha Sarees is wrapped with care:
- Premium tissue paper wrapping
- Protective cushioning to prevent damage
- Tamper-proof sealing
- Branded packaging boxes
- Complimentary greeting card with every order
Return Policy
7-Day Hassle-Free Exchange
We stand behind the quality of our sarees. If you're not completely enchanted with your purchase, we offer a 7-day hassle-free exchange policy from the date of delivery.
Eligibility Criteria
- Saree must be unused and unworn
- Original packaging and tags must be intact
- All complementary items (fall, pico, blouse piece) must be included
- Exchange request must be initiated within 7 days of delivery
- Return shipping is complimentary for domestic orders
How to Initiate an Exchange
Follow these simple steps to exchange your saree:
- Contact our customer care team at care@sunithasarees.com or +91 79951 12687
- Provide your order number and reason for exchange
- We'll provide you with a prepaid return label (domestic orders)
- Pack your saree carefully and drop it at the nearest courier center
- Once we receive and inspect your return, we'll ship your replacement saree
What Happens During Returns
- Quality inspection upon receipt
- Processing time: 2-3 business days
- Replacement saree shipped within 5 business days
- SMS/Email updates at every step
Non-Exchangeable Items
The following cannot be exchanged:
- Sarees that have been worn, washed, or altered
- Items with damaged packaging or missing tags
- Products purchased from third-party resellers
- Custom or pre-ordered items (unless defective)
Damaged or Defective Items
If your saree arrives damaged or defective:
- Document the damage with photos within 24 hours of delivery
- Contact us immediately with photos and order details
- We will send a replacement at no cost (including return shipping)
- No questions asked — your satisfaction is guaranteed
Refunds
Note: We offer exchanges rather than cash refunds to maintain quality standards. However, in exceptional cases (defective items, order errors), refunds may be processed:
- Refund processing time: 7-10 business days
- Refund amount credited to original payment method
- Bank processing may take an additional 2-3 days
Lost or Delayed Shipments
If your order doesn't arrive within the promised timeframe:
- We will investigate with the courier immediately
- If lost, we will send a replacement or offer an exchange
- No additional charges for lost shipment replacements
Contact Us
Questions about shipping or returns? We're here to help:
Last updated: October 2026